Work Experience
2025 - Present
Tech Support Specialist
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Supported SaaS platforms for hundreds of client sites, troubleshooting access, configuration, and data issues
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Reviewed application logs and system behavior to diagnose issues and validate fixes
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Partnered with engineering teams to reproduce issues and verify resolutions
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Documented incidents and troubleshooting steps to support operational visibility and audits
2019 - 2024
Application Support Specialist
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Supported clinical and administrative systems in a healthcare environment with strict security requirements
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Investigated authentication, access, and permission-related issues affecting end users
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Reviewed logs and incident trends to identify root causes and reduce repeat issues
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Documented incidents and escalations in accordance with healthcare IT standards
Education
2011 - 2015
Bachelor's in Kinesiology
2023 - 2026
Comptia Network/Security+
Comptia Network+ id:COMP001022255817
Comptia Security+ id:COMP001022255817
Key Skills & Expertise
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SIEM Deployment & Log Ingestion
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Endpoint Monitoring & Agent Management
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Linux Systems & Service Troubleshooting
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Network Diagnostics & Connectivity Analysis
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Security Log Analysis & Alert Validation
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Technical Troubleshooting & Documentation